FAQ's

Can I return or exchange my order?
Yes. You can return or exchange an item within 7 days of delivery. The item must be unworn, unused, unwashed, with all original tags and in its original packaging. We arrange a free reverse pickup from your address once the request is approved.

Do you offer size exchange?
Yes. If the size does not fit, message us on WhatsApp at +91 94270 12647 within 7 days of delivery with your order number and the size you need. We pick up the piece and send you the new size, subject to stock. If your size is not available, you can return the item for a refund.

How do I request a return or exchange?
The easiest way is WhatsApp: send your order number to +91 94270 12647. You can also email kalyanjafashion@gmail.com or use Request return in your Kalyanja account.

Which items cannot be returned?
Stitched, altered or custom-made items (for example blouses stitched to your measurements) and sarees on which fall-pico work has been done.

What if my item arrives damaged or wrong?
Please tell us within 48 hours of delivery with your order number and photos. An unboxing video helps us resolve it faster. We will replace or refund it.

When will I get my refund?
After your return reaches us and passes the quality check, the refund is processed within 10 business days. Prepaid orders are refunded to the original payment method; COD orders are refunded by bank transfer or UPI (our team will ask for your details). If you cancel a prepaid order before it is dispatched, the full amount is refunded within 5-7 business days.

Can I cancel my order?
Yes, any time before it is dispatched. Message us on WhatsApp at +91 94270 12647 or email kalyanjafashion@gmail.com with your order number. Once dispatched, an order cannot be cancelled, but you can return it after delivery.

How long will delivery take?
We deliver across India. Orders are dispatched within 1-2 business days, and delivery usually takes 4-7 business days from dispatch, depending on your location. Metro cities are usually faster; remote areas can take a little longer. You will get tracking details by SMS/email, and you can also track your order here.

Is Cash on Delivery available?
Yes, Cash on Delivery is available on most pincodes; availability for your pincode is shown at checkout. You can also pay online by UPI, card or netbanking.

Can I use more than one coupon?
No, only one coupon or offer applies per order. The best available offer is shown in your cart and at checkout.

How do I choose my size?
Each product page has a size guide with bust and waist measurements. If you are between two sizes, choose the bigger one, or send us your bust, waist and height on WhatsApp and we will suggest the right size.

Will I get separate shipments if I buy 3-4 products?
No, all products in one order are shipped together in a single shipment.

Are the colours shown on the website accurate?
We photograph every design to show its colour as accurately as possible, but screens display colours differently, so the shade may vary slightly.

Why was my order cancelled?
We rarely cancel orders, but sometimes we have to, for example if a piece fails our quality check. Our team will contact you, and any prepaid amount is refunded in full.

Do you ship outside India?
Not at the moment. We deliver only within India.